Shipping a bicycle by freight forwarder

Yes. Send us an email with the order number to storno@transportami.com. Cancellation is free of charge if it reaches us no later than 24 hours before the start of the planned pickup day. So there must be one full calendar day between the cancellation and the pickup day. Example: your shipment is due to be picked up on 24 August. If your cancellation reaches us by 11:59 pm on 22 August, it is free of charge. If you cancel later, a cancellation fee of 100% of the transport costs applies (terms and conditions).

For private customers, transport insurance is included automatically. For business customers it is preselected when booking, but they can deselect it. Online, you can insure goods with a value of up to €15,000; for pickups in Switzerland, transport insurance cannot be booked. Without transport insurance, only the freight forwarder's statutory liability applies in the event of damage. It is usually low, because it is based on the weight of the goods rather than their value, and many risks are excluded from it. What transportami's transport insurance covers is explained on the transport insurance page.

Yes, a short loading and unloading time is included in the price. Once the waiting time at pickup or delivery reaches 15 minutes, we charge €30 (CHF 30) for every 15 minutes or part thereof, in accordance with our terms and conditions. The customer who placed the order is responsible for loading and unloading; the driver usually helps.

You choose your pickup date yourself when booking, up to four weeks in advance. If you book by 11:30 am, pickup is possible as early as the next working day. On that day, pickup usually takes place between 8 am and 4 pm. We cannot guarantee a fixed time.

If your shipment was delivered damaged, act immediately: have the damage noted on the delivery note and confirmed by the driver's signature, and document the damage with photos. Then please contact transportami to report the damage. We will help you with handling the claim. 1. For damage that was already visible at delivery, we always need a proof of delivery (POD) on which the damage is noted. Only with this note can we forward the case to our insurer for review and possible reimbursement. 2. Concealed damage that was not immediately visible at delivery must be reported immediately after it is discovered, and no later than 7 days after delivery. For this, please send us a written damage report together with meaningful photos and the value of the damaged goods (invoice/receipt for the amount of the damage). The goods are only insured for their value if transport insurance was taken out; the insurer's conditions apply. Without insurance, the freight forwarder's statutory liability applies.

No, for safety reasons transportami does not transport batteries or rechargeable batteries (dangerous goods, see the terms and conditions). transportami is happy to ship other vehicle and spare parts such as an engine, gearbox or bumper, provided they are free of oil and operating fluids.

Yes, transportami strongly recommends it. A bike box protects the frame, handlebars and wheels against knocks during transport. Remove the pedals beforehand and turn the handlebars sideways so that the bike fits compactly in the box, and add extra padding to sensitive areas. Then secure the box on a pallet. With e-bikes, the battery must be removed beforehand, because batteries count as dangerous goods and are excluded from transport (terms and conditions).

Yes, that is generally no problem, as long as the box is undamaged and sturdy and can bear the weight of your shipment. Beforehand, completely remove old shipping labels and barcodes or carefully tape over them, so that nothing gets mixed up during transport.