Contact transportami
Do you have questions about your transport or your shipment? Write to us or give us a call. We will help you quickly and personally.
How can we help?
Do you have a question about your transport, would you like to request a part load or full truckload, or would you like to discuss terms as a frequent shipper? Write to us using the form or call our customer service. We will take care of your request as quickly as possible. You can also find answers to frequently asked questions in our FAQ.
At transportami, we value direct and straightforward contact.
+49 2403 74874920 service@transportami.comHow we can help you
So that we can deal with your request quickly, here are the most common reasons for getting in touch and what you should have ready in each case. If your request concerns an existing shipment, please always give us the order number. You can also find many answers straight away, for example on packaging, pickup or transport insurance, in our FAQ and in our guides.
Have your order number and order date ready. You can also check the current status yourself at any time in shipment tracking.
Write to storno@transportami.com with your order number. Cancellation is free of charge up to 24 hours before the planned pickup day.
If an address or the pickup date changes, let us know as early as possible. In many cases we can still adjust the order.
Have visible damage noted on the delivery note on delivery. Report hidden damage with photos no later than 7 days after delivery.
Part loads and full truckloads, shipments over 3,000 kg or dangerous goods cannot be booked online. We are happy to review your request individually.
Do you ship regularly? Then we are happy to talk about a personal discount, which we add to your customer account.